Hundreds of Hancock-Wood members pay their
bills without ever writing a check. Using automatic bill payment,
all a member has to do is sign up. Each month the member will
receive a statement showing how much power was used and how
much money will be transferred from the checking account to
pay the bill. The member will receive about 10 days notice
prior to the transfer in order to have adequate funds in the
account and so there is time to call the Hancock-Wood office with questions.
We'll calculate the member's usage and the bill will vary each
month according to the amount of power used. Members can also
choose our budget billing plan,
and the bill will be a near consistent amount every month.
How
do I sign up?
Just fill out the request form, enclose a voided check and
mail to Hancock-Wood.
How
will I know how much my bill is?
Hancock-Wood will send a monthly billing statement showing the amount
due and the date the payment will be deducted.
What
if I have bill questions?
Members should call us with any bill questions and not their
financial institution.
What
if there isn't enough money in the account?
The statement of the amount to be deducted will be mailed
10-15 days prior to the date we transfer funds from the member's
account. This gives a person time to make a deposit. If there
is not enough money in the account to cover the check, it
will be treated as a "bounced" check, and there will be a
service charge.
How
will I know the bill has been paid?
The fund transfer will be itemized on the monthly checking
account statement you receive from your financial institution.
When you receive your statement, enter the amount to be transferred/
date in your checkbook.
Does
Hancock-Wood charge for this service?
No. However, ask your financial institution if they have a
charge. If they do, it is usually less than a paper check
charge.
How
long does it take for the plan to take effect?
Depending on when you sign up, your account will be converted
in 30-60 days. Your bill will say "payment automatically deducted
on (date)" when the plan is in effect.
To
sign up
Click here to
download the free application.
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