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FAQ - Service Issues

Am I in HWE service territory?
It depends solely on where you live.  In 1979, Ohio legislature passed an electric territorial act that established electric territory to investor-owned utilities and electric cooperatives.  So, we can only build lines to specific areas that have been pre-determined.  The Public Utilities Commission of Ohio (PUCO) has an interactive map showing which areas are served by each area utility.  To view the PUCO's map, click here.

How much will it cost to transfer HWE service into my name?
If you are going to buy the property, there are no fees. If you plan to rent the property, we calculate a deposit based on the past usage of the property.

What steps do I need to take to connect service if I am building a new home?
If you are in the process of or planning to build a new home, we ask you to contact us immediately. Installing your new electric service takes time, and you may even need to meet with our engineering department on site to discuss specifics. Doing so can help advise the new home builder with budgeting costs. So that we may better serve you with your electrical needs, when requesting electric service please provide vital information such as owner's name, mailing address, property location including legal description (subdivision, block/lot number), physical address and electrician's name. To see a temporary service spec sheet (required by HWE) that will assist you to do the work on your own, or your builder, click here. In addition, the following information will be required:

  • HWE will figure costs of primary and/or secondary and prepare an estimate for new service after meeting in the field with an engineering representative.
  • Upon receiving the signed application and fees, HWE also needs a copy of the building permit and any signed right-of-way easements that may be required.
  • Line construction and/or temporary construction will be scheduled upon receipt of the contracts, fees, building permit and easements.
  • Meter location must be approved by HWE before meter socket will be issued or permanent service connected.

How do I obtain my underground locate number?
HWE is a member of OUPS (Ohio Utilities Protection Service), and you must contact them: 800-362-2764.

2451 Grant Road, PO Box 190, North Baltimore Ohio 45872-0190   |   800-445-4840   |   Fax 419-257-3024
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